After-Sales Service Policy for Custom Pet Products  

Thank you for choosing our custom pet products! We’re committed to providing high-quality service and a great experience for every customer. Below is our after-sales service policy for custom pet portraits, leather carvings, and wool felt products:  

1.. Product Categories  

1.Pet Portraits:** Custom paintings in various styles such as oil or watercolor.  

2. Pet Leather Carvings:** Handmade art pieces crafted from genuine leather.  
3. Pet Wool Felt Creations:** Handcrafted 3D models or accessories made from wool.  
4. After-Sales Service Policy  

a.Issue Resolution  

If your product has the following issues caused by production or shipping, we will provide repair or replacement services based on the specific situation:  

*Pet Portraits:** Damage to the artwork, significant stains, or noticeable color distortion.  

*Leather Carvings:** Cracks on the leather, warped designs, or uneven dyeing.  

*Wool Felt Products:** Loose structures, detached components, or major deviations in shape.  

Solutions: Free repair or adjustment.  

If repair isn’t possible, we’ll arrange for a replacement after receiving the returned item (photos of the issue are required).  

1. Modification Requests

*Pet Portraits and Leather Carvings:

Once the product is finished, we’ll send you photos of the final piece. If you’d like minor

adjustments (e.g., color tweaks or slight refinements), we’ll make the changes for free.  

*Wool Felt Products:

Due to material limitations, structural modifications are not available, but small

adjustments can be negotiated.  

Note:

Modification requests must be within the scope of the original design. Major design changes or complete redesigns are not included.  

1. Non-After-Sales Adjustments  

For customer-initiated changes (e.g., preference changes), we offer paid modification services. Costs will depend on the scope and complexity of the requested changes.  

3. Service Timeline  

*Please contact us within 7 days of receiving your product for any after-sales concerns.  

*Review and processing usually take 3-5 business days, depending on the specific case.  

4. Contact Us  

If you have any questions or issues, please reach out to us:  

Customer Service Email: king010955@outlook.com  

Or contact us by post at:

Hainan Normal University National University Science and Technology Park

Meilan District

Haikou city, Hainan Province 571132

China

5. Important Notes  
6. Due to the personalized nature of custom products, returns and exchanges are not available for non-quality-related reasons.  
7. We strongly recommend customers clarify their requirements before placing an order to avoid unnecessary modifications or delays.  

Thank you for your support and understanding! We look forward to creating beautiful memories for you and your pet!