Return Policy
Return Policy for Custom Pet Products
Thank you for choosing our custom pet products! We strive to deliver high-quality, personalized items that capture your pet’s unique charm. As all our products are custom-made, we have specific policies regarding returns and exchanges. Please read the following carefully before placing your order.
- Product Categories
Our return policy applies to the following custom-made pet products:
Pet Portraits :Hand-painted portraits in oil, watercolor, or other artistic styles.
Pet Leather Carvings: Handcrafted leather art pieces featuring your pet’s likeness.
Pet Wool Felt Products: Handmade 3D wool models or accessories crafted with care.
- Return and Exchange Policy
- Returns Due to Quality Issues
We guarantee the quality of our products and will address issues resulting from production or shipping, including:
Leather Carvings: Cracks in the leather, misshapen designs, or uneven dyeing.
Wool Felt Products: Loose structures, broken components, or major deviations from the agreed design.
Solutions:
We will repair or adjust the item free of charge.
If repair isn’t possible, we’ll arrange a replacement or provide a refund once the item is returned.
Requirements:
Claims must be submitted within 7 days of delivery.
Photos of the issue must be provided to initiate the process.
- Non-Quality-Related Returns
Due to the personalized nature of custom products, we **do not accept returns or exchanges for reasons such as:
Change of mind or personal preference.
Incorrect information provided by the customer (e.g., wrong reference images or descriptions).
- Modification Requests Post-Delivery
If you are unsatisfied with minor details and wish to request modifications, we offer:
Free adjustments for small changes (e.g., slight color corrections or refinements).
Paid modification services for more significant adjustments. Fees will depend on the complexity and scope of the changes.
Note:Major design changes or complete reworks are not supported post-delivery.
- How to Request a Return or Modification
To request a return, exchange, or modification, please follow these steps:
- Contact us within 7 days of receiving your product via email at king010955@outlook.com.
- Provide your order number and detailed photos of the product issue.
- Our team will review your request and respond within **3-5 business days** with the next steps.
- Additional Notes
Shipping Costs:
– For quality-related issues, we’ll cover the return shipping costs.
– For non-quality-related modifications or adjustments, customers are responsible for shipping fees.
Refunds: Refunds for approved returns will be processed to the original payment method within 7-10 business days after we receive the returned item.
Custom Design Approvals: We highly recommend reviewing and approving all design drafts carefully during the production process to minimize the need for modifications.
We appreciate your understanding and cooperation in adhering to our return policy. Your satisfaction is our priority, and we’re here to ensure your custom pet product is a cherished keepsake.